Enterprise Communication Service Authorisation allows entities to provide audio conferencing, audiotex, cloud-based EPABX/CPaaS, and voice mail services on a commercial basis across India. It enables enterprises to deliver interactive information services, host PBX functions, and offer voice messaging linked to telecom identifiers. Only the services defined under this authorisation may be provided, and no other telecom service can be offered without separate approval.

The scope of enterprise communication service authorisation comprises of the following telecommunication services provided to users on commercial basis: 

(a) Audio conferencing service; 

(b) Audiotex service; 

(c) Cloud-based EPABX service; and 

(d) Voice mail service. 

An authorised entity holding an enterprise communication service authorisation, shall only provide telecommunication services authorised under the scope of its authorisation, and not any other telecommunication services which may require a separate authorisation from the Central Government. 

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1.    Any entity intending to provide audio conferencing, audiotex, cloud-based EPABX/CPaaS, or voice mail services.
2.    Applicants must apply in the form and manner specified by the Central Government.
3.    Must comply with all eligibility requirements under the Telecommunications Act and associated Rules.
4.    Must meet the prescribed security, technical, financial, and operational conditions.
5.    Must adhere to rules related to beneficial ownership, prohibited investors, and national security.
 

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SI. No.	Service Authorisation	Processing Fee (Rs.)	Entry Fee (Rs.)	Guarantee (Rs.)
1	PMRTS Authorisation	10,000	20,000	20,000
2	Enterprise Communication Service Authorisation	10,000	Nil	2,00,000
3	M2M Service Authorisation	10,000	Nil	Nil
4	PM WANI Service Authorisation	Nil	Nil	Nil
5	IFMC Service Authorisation	10,000	Nil	Nil
6	Aeronautical Data Communication Authorisation	10,000	1,00,000	Nil

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